Privacy Policy

Data controller

TipSep acts as the data controller for personal data processed through the Services, except where we process data solely on behalf of our business customers as a data processor (see Section 6).

If you have questions about how your personal data is handled, you may contact us using the contact details set out at the end of this document or via support@tipsep.com.

Scope of this policy

This Privacy Policy applies to visitors of our website, registered account holders, authorized users of customer accounts, and end recipients whose data may be processed when our customers send messages through the platform.

This policy does not apply to third-party websites, applications, or services linked from our platform, including Meta Platforms, Inc. and its WhatsApp Business products, which maintain their own privacy policies.

Personal data we collect

Categories of data

We collect personal data that you provide directly, that is generated through your use of the Services, and that we receive from third parties where necessary to deliver the platform.

• Account and identity data: name, company name, job title, email address, phone number, billing address, and account credentials.
• Subscription and billing data: plan selection, payment history, invoicing details, and transaction records processed by our payment providers.
• Platform usage data: login timestamps, feature usage, API calls, message volumes, template submissions, campaign activity, and support interactions.
• Messaging data: WhatsApp phone numbers connected to your account, message content, delivery status, read receipts, media attachments, and conversation metadata transmitted through the Services.
• Technical data: IP address, browser type, device identifiers, operating system, session logs, and diagnostic information.
• Communications data: content of emails, chat messages, or support tickets you send to us.

How we use personal data

We process personal data for legitimate business purposes related to operating, securing, and improving the Services.

We do not sell your personal data. We do not use message content for advertising purposes unrelated to delivering the Services.

• Providing and maintaining the platform, including WhatsApp Business API connectivity, message routing, and account management.
• Processing subscriptions, invoicing, and payment collection.
• Authenticating users, preventing fraud, and enforcing our terms and acceptable use policies.
• Providing customer support and responding to inquiries.
• Monitoring service performance, conducting analytics, and developing new features.
• Complying with legal obligations and responding to lawful requests from authorities.

Legal bases for processing

Where applicable data protection laws require a legal basis, we rely on one or more of the following:

• Performance of a contract: processing necessary to provide the Services you have subscribed to.
• Legitimate interests: securing the platform, preventing abuse, improving the Services, and communicating about your account, balanced against your rights.
• Legal obligation: processing required to comply with applicable laws, regulations, or court orders.
• Consent: where required for optional features such as non-essential cookies or marketing communications, which you may withdraw at any time.
• الامتثال للالتزامات القانونية والتنظيمية والاستجابة لطلبات السلطات المختصة.

WhatsApp and Meta integration

TipSep integrates with the WhatsApp Business Platform and related services provided by Meta Platforms, Inc. When you connect a WhatsApp Business Account or send messages through our platform, certain data is transmitted to and processed by Meta in accordance with Meta's terms and privacy policies.

As a Business Solution Provider or technology partner, we may process message data, phone numbers, template content, and delivery events on your behalf. You are responsible for ensuring that your use of WhatsApp messaging complies with Meta's Business Messaging Policy, Commerce Policy, and applicable consent requirements.

When we process end-user data solely to deliver messaging services for our customers, we act as a data processor and process such data in accordance with our Data Protection Policy and any applicable data processing agreement.

Sharing and disclosure

Meta وWhatsApp ومزودو الخدمات

We may share personal data with trusted third parties only where necessary and subject to appropriate safeguards:

We require subprocessors to implement appropriate security measures and to process data only according to our instructions and applicable law.

• Infrastructure and hosting providers that store and operate our systems.
• Payment processors that handle billing transactions.
• Meta and WhatsApp for message delivery and account verification.
• Professional advisers, auditors, and insurers where required.
• Law enforcement or regulatory authorities when legally compelled or necessary to protect rights and safety.

Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

You may request deletion of your account data subject to legal retention requirements and our Data Protection Policy.

يمكنكم طلب حذف بياناتكم وفقاً لحقوقكم المنصوص عليها أدناه، مع مراعاة الاستثناءات القانونية.

• Account data is retained for the duration of your subscription and for a reasonable period thereafter to resolve disputes and comply with legal obligations.
• Message and conversation data may be retained according to your plan settings and operational requirements, after which it is deleted or anonymized.
• Billing records may be retained for the period required by tax and accounting regulations.

Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise these rights, contact us at support@tipsep.com. We will respond within the timeframe required by applicable law. You may also lodge a complaint with your local data protection authority.

• Right of access: obtain confirmation of whether we process your data and receive a copy.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your data where legally applicable.
• Right to restriction: request limited processing in certain circumstances.
• Right to data portability: receive your data in a structured, commonly used format where applicable.
• Right to object: object to processing based on legitimate interests or for direct marketing.

International transfers, security, and changes

Your data may be processed in countries other than your country of residence. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms for cross-border transfers.

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. Details are described in our Data Protection Policy.

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or by email. Continued use of the Services after the effective date constitutes acceptance of the updated policy. For questions, contact TipSep at support@tipsep.com, +212 5 22 00 00 00, or +212 6 72 91 31 11.