This Refund Policy describes the conditions under which TipSep provides refunds for subscription fees and related charges. By subscribing to our Services, you agree to the terms outlined below. This policy supplements our Terms & Conditions and does not limit any mandatory consumer rights that may apply in your jurisdiction.
General principles
TipSep offers subscription-based access to our WhatsApp Business messaging platform. Fees are generally non-refundable once a billing period has commenced, except as expressly stated in this policy or required by applicable law.
Refund eligibility depends on the type of charge, the timing of your request, and whether the Services were materially unavailable due to a fault attributable to TipSep.
Eligible refund situations
We may approve a full or partial refund in the following circumstances, subject to verification:
- Duplicate payment: you were charged twice for the same subscription period.
- Billing error: an incorrect amount was charged due to a system or invoicing mistake on our part.
- First subscription within cooling-off period: if applicable law or your Plan provides a cooling-off period, you may cancel within that period without providing a reason.
- Material service failure: the platform was substantially unavailable for an extended period due to a fault on our side, and we were unable to provide a satisfactory remedy.
- Unauthorized charge: the payment was made without your authorization and reported promptly.
Non-refundable items
The following are generally not eligible for refunds:
Downgrading your Plan does not entitle you to a refund for the difference already paid for the current billing period unless expressly agreed in writing.
- Subscription fees for periods during which the Services were available and your Account was active.
- Consumed message credits, overage charges, or add-on purchases already delivered or used.
- Fees associated with WhatsApp conversation charges billed by Meta or passed through by TipSep.
- Setup fees, onboarding services, or custom development work once delivery has commenced.
- Accounts suspended or terminated due to violations of our Terms or Acceptable Use Policy.
How to request a refund
To submit a refund request, contact our support team within fourteen (14) days of the charge in question, unless a longer period is required by law. Include the following information:
Send your request to support@tipsep.com, or contact us via +212 5 22 00 00 00 or +212 6 72 91 31 11. We will acknowledge receipt and review your request in good faith.
- Your Account email address and company name.
- Invoice or transaction reference number.
- Date and amount of the payment.
- Detailed reason for the refund request and any supporting documentation.
- طلب الإلغاء بعد تجديد الاشتراك التلقائي دون إخطارنا قبل موعد التجديد.
- خدمات مخصصة أو تطوير خاص تم تسليمه بالكامل وفق الاتفاق.
Refund processing
Approved refunds are processed to the original payment method within ten (10) business days of approval. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Partial refunds may be issued proportionally when only part of a charge is eligible.
If your refund request is denied, we will provide a written explanation of the reason and information about any further options available to you.
Cancellations and chargebacks
You may cancel your subscription at any time through your Account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise stated in your Plan. No refund is issued for the remaining days of a prepaid period upon voluntary cancellation.
If you initiate a chargeback or payment dispute with your bank without first contacting us, we may suspend your Account pending resolution. Fraudulent chargebacks may result in permanent termination and legal action.
Plan changes and policy updates
Upgrading your Plan takes effect immediately, and you will be charged the prorated difference. Downgrading takes effect at the next renewal date. Message allowances and features adjust according to the new Plan at the time of change.
We may update this Refund Policy from time to time. Changes apply to purchases made after the effective date. For questions about refunds or billing, contact TipSep at support@tipsep.com, +212 5 22 00 00 00, or +212 6 72 91 31 11.
- البريد الإلكتروني: support@tipsep.com
- الهاتف: +212 5 22 00 00 00
- واتساب: +212 6 72 91 31 11