Acceptable Use Policy

Purpose and scope

This AUP applies to all messaging activity, content, contact lists, templates, automations, and integrations conducted through TipSep, regardless of whether messages are sent manually, via API, or through campaign tools.

You are responsible for the actions of all users and systems that access your Account. Ignorance of this policy does not excuse non-compliance.

Permitted uses

The platform is intended for legitimate business communication with contacts who have a valid relationship with your organization. Permitted uses include:

• Customer support and service notifications within WhatsApp's messaging windows.
• Transactional messages such as order confirmations, appointment reminders, and delivery updates using approved templates.
• Marketing and promotional messages sent only to contacts who have provided explicit opt-in consent.
• Internal business communications and team collaboration features provided by the platform.
• إدارة الحملات والأتمتة وفق حدود باقتكم وسياسات Meta.

Prohibited content and conduct

You must not use TipSep to create, store, or transmit content that:

We reserve the right to determine, in our sole discretion, whether content or conduct violates this AUP.

• Is unlawful, fraudulent, deceptive, or promotes illegal activities.
• Constitutes spam, bulk unsolicited messaging, or phishing attempts.
• Contains malware, viruses, or harmful code designed to disrupt systems.
• Is harassing, threatening, abusive, hateful, or discriminatory.
• Infringes intellectual property, privacy, or publicity rights of third parties.
• Involves sexual exploitation, violence, or content harmful to minors.
• Promotes regulated goods or services in violation of Meta policies or local law, including unauthorized pharmaceuticals, weapons, or gambling.

WhatsApp messaging rules

All messaging through TipSep must comply with Meta's WhatsApp Business Messaging Policy and quality guidelines:

High block rates, spam reports, or low quality scores may result in throttling, feature restrictions, or Account suspension.

• Use only Meta-approved message templates for business-initiated conversations outside the 24-hour customer service window.
• Do not send messages to contacts who have opted out, blocked your number, or not provided valid consent.
• Do not attempt to bypass messaging limits, quality ratings, or enforcement actions imposed by Meta.
• Do not impersonate other businesses, individuals, or government entities.
• Ensure template content accurately reflects the message body and includes required opt-out instructions where applicable.

Consent and contact list management

You must obtain and document valid consent before messaging contacts for marketing or promotional purposes. Consent must be freely given, specific, informed, and obtained through a clear affirmative action.

You are solely liable for the legality of your contact lists and consent records. TipSep may request evidence of consent during audits or investigations.

• Purchased, scraped, or third-party contact lists without verified consent are prohibited.
• You must honor opt-out requests immediately and maintain suppression lists.
• You must clearly identify your business in messages and provide a way for recipients to contact you.

Technical restrictions

You must not misuse the platform infrastructure or API:

API keys and access tokens must be kept confidential and rotated if compromised.

• Do not exceed rate limits, circumvent authentication, or probe for vulnerabilities.
• Do not resell, sublicense, or white-label access to the platform without written authorization from TipSep.
• Do not use automated scripts to scrape data from the platform or other users' Accounts.
• Do not interfere with the operation of the Services or impose unreasonable load on our systems.

Enforcement and suspension

TipSep monitors platform usage for compliance with this AUP and Meta policies. We may, without prior notice:

Suspension or termination due to AUP violations does not entitle you to a refund. We may reinstate an Account at our discretion upon satisfactory remediation.

• Remove or block content that violates this policy.
• Throttle or suspend messaging capabilities.
• Temporarily or permanently disable your Account.
• Report unlawful activity to law enforcement or regulatory authorities.

Reporting violations and updates

If you become aware of misuse of the platform or believe an Account is violating this AUP, report it to support@tipsep.com with relevant details. We investigate reports confidentially and take appropriate action.

We may update this Acceptable Use Policy to reflect changes in law, Meta requirements, or platform capabilities. Continued use after updates constitutes acceptance. For questions about permitted use, contact TipSep at support@tipsep.com, +212 5 22 00 00 00, or +212 6 72 91 31 11.