Terms & Conditions

Definitions

In these Terms, the following definitions apply:

إذا كنتم تستخدمون الخدمة نيابةً عن شركة أو مؤسسة، فإنكم تُقرّون بأن لديكم الصلاحية القانونية لإلزام تلك الجهة بهذه الشروط.

• "Customer", "you", or "your" means the individual or legal entity that registers for and uses the Services.
• "Account" means the registered workspace associated with your subscription, including authorized users and connected WhatsApp numbers.
• "Content" means messages, templates, media, contact lists, and other data you upload or transmit through the Services.
• "Plan" means the subscription tier, message allowances, and features selected at registration or upgraded thereafter.

Description of Services

TipSep provides a software-as-a-service platform that enables businesses to manage WhatsApp Business messaging, including template management, campaign sending, conversation handling, automation, and related analytics.

The Services depend on third-party infrastructure, including Meta's WhatsApp Business Platform. We do not guarantee uninterrupted availability of third-party services and are not responsible for outages, policy changes, or account restrictions imposed by Meta or telecommunications providers.

• ربط وإدارة حسابات WhatsApp Business عبر WhatsApp Business API.
• إرسال واستقبال الرسائل النصية والوسائط والقوالب المعتمدة.
• إدارة جهات الاتصال والحملات والمحادثات والأتمتة.
• لوحة تحكم وواجهات برمجية (API) وإحصاءات الاستخدام.

Account registration and security

To use the Services, you must provide accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an Account.

يجب إخطارنا فوراً عبر support@tipsep.com بأي استخدام غير مصرح به أو خرق أمني مشتبه به.

• You must promptly notify us of any unauthorized access or security breach at support@tipsep.com.
• Each Account is intended for use by a single business entity. Sharing credentials across unrelated organizations is prohibited.
• We may require identity or business verification before activating WhatsApp connectivity or certain features.

Subscriptions, billing, and payment

الباقات والدفع

Access to the Services is provided on a subscription basis according to the Plan you select. Fees, billing cycles, message limits, and included features are described on our pricing page and in your order confirmation.

We may change pricing for renewal periods upon reasonable notice. Continued use after a price change constitutes acceptance. Refunds are governed by our Refund Policy.

• Subscription fees are billed in advance unless otherwise stated.
• All fees are exclusive of applicable taxes, which you are responsible for paying.
• Failure to pay may result in suspension or termination of your Account.
• Unused message credits or allowances do not roll over unless explicitly stated in your Plan.

Customer responsibilities

You are solely responsible for your Content and for your use of the Services. You represent and warrant that:

You agree to indemnify and hold TipSep harmless from claims arising from your Content, your messaging practices, or your violation of these Terms or applicable law.

• You have obtained all necessary consents and legal bases to collect, store, and message contacts through WhatsApp.
• Your Content complies with applicable laws and does not infringe third-party rights.
• You will comply with our Acceptable Use Policy at all times.
• You will maintain accurate opt-in records and honor opt-out requests promptly.

Intellectual property

TipSep and its licensors retain all rights, title, and interest in the platform, software, documentation, trademarks, and proprietary technology. These Terms do not grant you any ownership rights in the Services.

You retain ownership of your Content. You grant TipSep a limited, non-exclusive license to host, process, transmit, and display your Content solely as necessary to provide the Services and as described in our Privacy Policy.

تحتفظون بملكية المحتوى والبيانات التي تُحمّلونها أو تُنشئونها عبر المنصة. تمنحوننا ترخيصاً لمعالجة هذا المحتوى بالقدر اللازم لتقديم الخدمة.

WhatsApp and Meta compliance

Your use of WhatsApp messaging through TipSep is subject to Meta's WhatsApp Business Terms of Service, Business Messaging Policy, Commerce Policy, and template approval requirements.

TipSep is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.

تُحدَّد مسؤوليتنا الإجمالية تجاهكم، عن أي مطالبة متعلقة بهذه الشروط، بمبلغ الرسوم المدفوعة منكم خلال الاثني عشر (12) شهراً السابقة للمطالبة.

• You must use approved message templates for outbound business-initiated conversations outside the customer service window.
• You must not circumvent Meta quality ratings, messaging limits, or enforcement actions.
• We may suspend messaging features if Meta restricts or disables your WhatsApp Business Account.

Service availability and support

We strive to maintain high availability but do not guarantee that the Services will be uninterrupted, error-free, or free from security vulnerabilities. Scheduled maintenance will be announced when practicable.

Support is provided according to your Plan via support@tipsep.com, +212 5 22 00 00 00, or +212 6 72 91 31 11 during published support hours. We may update features, impose fair-use limits, or modify functionality with reasonable notice.

عند الإنهاء، يُوقَف وصولكم إلى المنصة. قد نحتفظ ببياناتكم لفترة محدودة وفق سياسة الخصوصية.

• مخالفة هذه الشروط أو سياسة الاستخدام المقبول.
• عدم السداد أو الاحتيال أو النشاط المشبوه.
• طلب من سلطة مختصة أو من Meta.

Limitation of liability

To the maximum extent permitted by applicable law, TipSep and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services.

Our total aggregate liability for any claims arising under these Terms shall not exceed the fees paid by you to TipSep during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability; in such cases, our liability is limited to the fullest extent permitted by law.

Termination, governing law, and contact

Either party may terminate the subscription according to the cancellation terms of your Plan. We may suspend or terminate your Account immediately if you breach these Terms, the Acceptable Use Policy, or applicable law, or if required by Meta or a regulatory authority.

Upon termination, your right to access the Services ceases. We may delete Account data after a reasonable retention period, subject to legal obligations. Provisions that by nature should survive termination shall remain in effect.

These Terms are governed by the laws applicable at TipSep's registered place of business, without regard to conflict-of-law principles. Disputes shall be submitted to the competent courts of that jurisdiction unless mandatory consumer protection laws provide otherwise. For questions regarding these Terms, contact us at support@tipsep.com, +212 5 22 00 00 00, +212 6 72 91 31 11, or Casablanca, Maroc.